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Monkeys Ecom

Draft placeholder — not in effect. This is structural placeholder text only. Final terms will be written and legally reviewed before launch (NZ). Nothing here is legal advice or a binding agreement yet.

Refund Policy

Status: draft placeholder · Subject to the NZ Consumer Guarantees Act

This placeholder outlines how refunds and cancellations will work. Final terms will be confirmed and legally reviewed before launch, and will never limit your statutory rights.

Your statutory rights

Where the New Zealand Consumer Guarantees Act applies, you keep the rights it gives you regardless of anything in this policy.

The program (one-time)

The refund window and conditions for the one-time program will be specified here (for example, a cooling-off period, and how access to digital content affects eligibility).

Membership (recurring)

You can cancel membership at any time from the billing portal and keep access until the end of the period you’ve paid for. Whether part-periods are refundable will be specified here.

How to request a refund

To ask about a refund, contact us with your account email and order details.

Chargebacks

Please reach out before raising a chargeback — we’d rather sort it out with you directly.